Zwroty i Reklamacje

§1. General Provisions

1. This agreement sets out the rules for returning goods and filing complaints regarding furniture purchased through the online store.

2. The purpose of this agreement is to ensure that all parties are aware of their rights and obligations.

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§2. Customer Obligations upon Delivery of Goods

1. The Customer is obliged to check the contents of the package and the condition of the furniture in the presence of the courier.

2. In the event of any damage to the goods or discrepancies with the order, the Customer must immediately inform the courier and draw up a damage report.

3. A Customer who accepts the goods without inspecting them in the presence of the courier accepts the condition of the shipment and cannot file a complaint with the seller regarding mechanical damage that occurred during transportation.

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§3. Return of Goods

1. The return of goods is only possible if:
   a. The goods have not been unpacked or assembled.
   b. The goods show no signs of use and are in their original packaging.

2. The return of goods damaged during transportation is only possible if the damage was reported in the presence of the courier and a damage report was drawn up.

3. A Customer who did not check the goods in the presence of the courier loses the right to return the goods in the event of damage.

4. Upon receipt of the goods, the Customer becomes their owner and may seek compensation directly from the courier company in the event that damage is discovered.

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§4. Complaints

1. Complaints regarding manufacturing defects in the goods may be submitted within 24 months from the date of purchase.

2. Complaints will not be considered if:
   a. The damage results from improper use or assembly.
   b. The goods were accepted by the Customer without reservation upon delivery.

3. In the event of an accepted complaint, the store undertakes to repair the goods or replace them with new ones, at the store’s discretion.

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§5. Complaint Procedure

1. The Customer submits a complaint via email, attaching photos of the damage and a description of the problem to: meblenamax.pl@gmail.com

2. The store undertakes to review the complaint within 14 business days from the date of its submission.

3. If the complaint is approved, the store will inform the Customer about the next steps.

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§6. Disclaimer of Liability

1. The store is not responsible for damage occurring during transportation if the Customer did not prepare a damage report in the presence of the courier.

2. The store is not responsible for defects in the goods resulting from improper use or assembly by the Customer.

3. A Customer who did not check the goods upon delivery has no right to return them in the event of later discovery of damage. Upon receipt of the goods, the Customer becomes their owner and may seek compensation from the courier company.

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§7. Final Provisions

1. This agreement is an integral part of the terms of sale and is effective from the moment it is accepted by the Customer.

2. Any disputes arising from the implementation of this agreement will be resolved in accordance with the applicable law.