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Statute
Terms and Conditions of the MEBLENAMAX.COM Online Store
Version: 30.08.2026
1. Seller
The seller operating the MEBLENAMAX.COM online store is:
KRS: 0001085185
NIP: 6783214050
REGON: 527624793
Email: meblenamax.com@gmail.com
Phone: +48 533 666 755
Correspondence, returns and complaints address:
MEBLENAMAX Sp. z o.o.
ul. Powstańców 66
31-670 Kraków
Poland
The online store operates at meblenamax.com
2. Definitions
Store – the MEBLENAMAX.COM online store.
Customer – a natural person, legal entity, or organisational unit placing an order in the Store.
Consumer – a natural person entering into a contract with a business for a purpose that is not directly related to their business or professional activity.
Business Customer with consumer rights – a natural person entering into a contract directly related to their business activity, provided that the contract is not of a professional nature for them within the meaning of applicable law.
Product – goods offered in the Store.
3. Electronic Services and Technical Requirements
The Store provides the following services free of charge, among others:
- browsing the product range;
- searching for products;
- using the shopping cart;
- placing orders;
- using a Customer account or B2B panel, if such functionality is available;
- subscribing to the newsletter.
To use the Store, you need a device with Internet access, an up-to-date web browser, and an active email address when placing an order or creating an account.
It is prohibited to provide unlawful content, malicious software, or take actions that disrupt the operation of the Store.
Complaints regarding the operation of electronic services may be submitted to meblenamax.com@gmail.com
4. Product Information and Safety – GPSR
For each product, we provide information that allows it to be identified.
To the extent required by applicable law, the online offer also includes:
- the name of the manufacturer;
- the manufacturer's postal address;
- the manufacturer's electronic address;
- in the case of a manufacturer based outside the European Union — the details of the person or entity responsible in the EU;
- required warnings and product safety information.
Information concerning the manufacturer and product safety is available directly on the relevant product page.
For products subject to additional regulations, in particular certain electrical or electronic products, we also provide the required markings, documents, and sector-specific information.
5. Prices and Promotions
Prices of products for Consumers are gross prices, including VAT.
Before placing an order, the Customer is informed of the total price of the products, delivery costs, and all other mandatory charges.
If we inform about a reduction in the price of a product, we also provide the lowest price of that product applicable during the 30-day period before the price reduction.
If the product has been offered for less than 30 days, we provide the lowest price applicable from the date the product was first offered until the date the price reduction was introduced.
If, in the future, the price is individually adjusted on the basis of automated decision-making, the Customer will be informed of this before placing the order.
6. Placing an Order and Conclusion of the Contract
The Customer selects a product, variant, and quantity, adds the product to the shopping cart, provides the information required to process the order, and selects the delivery and payment method.
Before placing the order, the Customer may review and correct the information provided.
The order is placed by clicking a button that clearly indicates that placing the order entails an obligation to pay.
After the order has been placed, we send a confirmation to the email address provided.
If, for an exceptional reason, we are unable to fulfil the order, we will contact the Customer and propose a solution that complies with applicable law, such as changing the delivery date with the Customer's consent or refunding the payment.
7. Payments
The available payment methods are presented during the checkout process.
Electronic payments may be processed by third-party payment service providers.
Detailed information is available on the “Payment Methods” page.
For B2B Partners, individually agreed payment terms, trade credit limits, or periodic settlements may apply.
8. Delivery
The shipping time is indicated on the product page or in the order confirmation.
Products available in stock are usually shipped within 1–3 business days.
Products available on order or for pre-order have a shipping time specified in the offer or individually confirmed to the Customer.
The delivery cost is provided before the order is placed.
Large furniture may be delivered by oversized or pallet shipment. If the selected delivery method does not include carrying the furniture into the premises, this information is provided before purchase.
Upon delivery, we recommend checking the condition of the packaging. In the event of visible damage, it is advisable to take photos and, if possible, prepare a damage report with the carrier.
The absence of a damage report does not deprive the Consumer of the right to submit a complaint.
Detailed information is available on the “Delivery Times and Costs” page.
9. Withdrawal from the Contract
The Consumer and, in cases provided for by law, a Business Customer with consumer rights may withdraw from a distance contract without giving any reason within 14 days.
The withdrawal statement may be:
sent by email to meblenamax.com@gmail.com;
sent by post to MEBLENAMAX Sp. z o.o., ul. Powstańców 66, 31-670 Kraków;
submitted using the “Withdrawal from the Contract Form” page;
or submitted online using the “Withdraw from the Contract Here” function available in the Store footer.
Using the provided form is not mandatory.
10. Withdrawal from the Contract Online
The Consumer may submit a withdrawal statement online using the “Withdraw from the Contract Here” function available in the Store footer.
The form allows the Customer to specify the order and the products to which the withdrawal applies.
Providing a reason for withdrawing from the contract is not required.
After submitting the electronic form, the Customer will receive confirmation of the submission at the email address provided.
11. Returning the Product After Withdrawal
After submitting a withdrawal statement, the product must be returned without undue delay and no later than 14 days.
The Consumer bears the direct cost of the return unless otherwise agreed.
If, due to the nature, weight, or size of the product, it cannot be returned by regular postal service, the estimated direct cost of its return is provided before purchase.
The product may be inspected to the extent necessary to establish its nature, characteristics, and functioning.
The Consumer is only responsible for any reduction in the product’s value resulting from use beyond what is necessary for such an inspection.
The right of withdrawal does not apply in cases specified by law, including products made according to the Customer’s individual specifications or intended to meet the Customer’s personalised needs.
Simply selecting a standard variant available in the Store’s regular offer does not automatically mean that the product is individually made.
12. Refund of Payments
After a valid withdrawal from the contract, we will refund the payments received from the Consumer, including the cost of the cheapest standard delivery method offered for the relevant purchase.
The refund will be made within the period required by law, generally no later than 14 days from the date we receive the withdrawal statement.
We may withhold the refund until we receive the product or until the Consumer provides proof that the product has been returned, whichever occurs first.
As a rule, the refund will be made using the same payment method used for the purchase, unless the Customer expressly agrees to a different method that does not result in any additional costs.
13. Complaints – Lack of Conformity of the Goods with the Contract
The Seller is liable to the Consumer for any lack of conformity of the goods with the contract in accordance with the provisions of the Consumer Rights Act.
The Seller’s liability applies to a lack of conformity that becomes apparent, as a rule, within 2 years from the delivery of the product.
The Consumer may first request:
- repair of the product, or
- replacement of the product.
In cases provided for by law, the Consumer may also request:
- a reduction in the price, or
- withdrawal from the contract.
The repair or replacement will be carried out within a reasonable time and without causing excessive inconvenience to the Customer.
The costs necessary to bring the product into conformity with the contract, including the costs of transport, materials, and labour, shall be borne by the Seller in accordance with applicable law.
We will respond to the Consumer’s complaint within 14 days of receiving it.
Detailed information is available on the “Returns and Complaints” and “Complaints” pages.
14. 24-Month Warranty
If the product includes information about a 24-month MEBLENAMAX warranty, the product is additionally covered by the terms and conditions of the warranty.
The warranty is an additional right and does not limit or exclude the Consumer’s statutory rights against the Seller arising from a lack of conformity of the goods with the contract.
15. Reviews
If we publish product reviews, we inform users whether and how we verify that a review is connected to an actual purchase.
We do not present a review as “verified” if we have no grounds for such a designation.
Sponsored reviews or reviews published in exchange for a benefit are appropriately marked.
16. Personal Data and Cookies
The rules governing the processing of personal data and the use of cookies are described on the “Privacy Policy” page.
Cookies and technologies that are not necessary for the operation of the Store are used in accordance with the user’s choices and applicable law.
17. Availability of the Electronic Commerce Service
MEBLENAMAX.COM enables users to browse the product range, search for products, view product information, add products to the shopping cart, and place and pay for orders online.
To the extent that the regulations on the accessibility of electronic commerce services apply to MEBLENAMAX, the Store fulfils the obligations arising from applicable law.
If a user encounters an accessibility issue with the Store, they can contact us:
Email: meblenamax.com@gmail.com
Phone: +48 533 666 755
18. Out-of-Court Dispute Resolution
The Consumer may use the out-of-court consumer dispute resolution methods available in Poland, including assistance from the competent municipal or district Consumer Ombudsman or the Trade Inspection Authority (Inspekcja Handlowa).
19. B2B Customers
In relations with business customers making purchases for professional purposes, individually agreed commercial terms may apply, in particular with regard to prices, payment terms, delivery conditions, and liability.
To the extent permitted by law, the Seller’s statutory liability for defects (rękojmia) under the Polish Civil Code may be excluded with respect to business customers who are not entitled to consumer protection.
This provision does not apply to Consumers or persons who are granted equivalent consumer protection under applicable law.
20. Final Provisions
Contracts are governed by Polish law, while respecting the mandatory rights of Consumers.
If the Customer resides in another country, the choice of Polish law does not deprive them of the protection provided by mandatory provisions applicable in their country of residence.
Changes to these Terms and Conditions do not affect orders placed before the changes come into force.
The current version of the Terms and Conditions is available on MEBLENAMAX.COM in a form that allows it to be saved and reproduced.